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Dave Gerber

The Stats don’t Lie!

While “conflict” is treated like a 4 letter word, it still isn’t. In the chaos of the past few years and where we are headed with AI, it needs to be harnessed and used for organizational longevity. While you have heard me discuss the importance of being pro-active in this area regardless of what your business, organization, school, department, team or unit are trying to do.


“Prove it!” – Okay, usually people need stats in order to “prove it.” So, here are some striking statistics on how much of a benefit your organization will gain from making this a priority. To be honest, I was even surprised at how much these validate what many of us have been saying for a while. Conflict needs to be addressed and a roadmap I can help you with. In the meantime, check out these 20 stats that will likely strike you as indicative of the need for our action, now!

  1. Companies that prioritize conflict management experience a 50% decrease in employee turnover rates. (Source: CIPD)

  2. Companies that invest in conflict management have a 60% higher return on investment (ROI) compared to those that don't. (Source: Mediate.com)

  3. Companies that actively manage workplace conflicts see a 66% reduction in absenteeism. (Source: Forbes)

  4. Organizations that address conflicts proactively experience a 70% decrease in workplace stress levels. (Source: CPP Global)

  5. Organizations with strong conflict resolution processes have a 50% higher customer satisfaction rate. (Source: CPP Global)

  6. Effective conflict resolution programs can reduce litigation costs by up to 50%. (Source: American Arbitration Association)

  7. Effective conflict resolution reduces workplace bullying incidents by up to 50%. (Source: Mediation Institute)

  8. Effective conflict management can lead to a 20-40% improvement in productivity. (Source: Society for Human Resource Management)

  9. Organizations that implement conflict management strategies experience a 40% increase in innovation and creativity. (Source: Society for Human Resource Management)

  10. Effective conflict management reduces the time spent on workplace disputes by up to 42%. (Source: CEDR)

  11. Companies that prioritize conflict management have a 25% higher employee retention rate. (Source: Association for Talent Development)

  12. Conflict resolution training can lead to a 30-40% improvement in employee morale. (Source: American Management Association)

  13. Companies with strong conflict management practices have a 33% higher customer loyalty rate. (Source: Harvard Business Review)

  14. Organizations that prioritize conflict resolution have a 30% higher employee retention rate. (Source: Mediation Institute)

  15. Conflict management programs contribute to a 22% reduction in workplace grievances. (Source: Chartered Institute of Personnel and Development)

  16. Organizations that invest in conflict resolution skills see a 20% improvement in team collaboration. (Source: Mediate.com)

  17. Companies that offer conflict resolution training report a 25% increase in employee job satisfaction. (Source: Society for Human Resource Management)

  18. Effective conflict management can reduce the cost of employee turnover by up to 30%. (Source: SHRM/Globoforce Employee Recognition Survey)

  19. Conflict resolution training results in a 20% increase in employee engagement. (Source: Society for Human Resource Management)

  20. Companies that implement conflict management strategies experience a 15% increase in profitability. (Source: Institute of Leadership & Management)


Here is to using the stats and the www.conflictcalculator.com to help others take action with you. Find out how much it is costing your actual organization.


Have a great week and much love!

Dave

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